FAQs – Frequently Asked Questions

 

Order Process

What is the order process?

 It is easy and clear as there are steps for you to follow. The process is usually like below:

1. Standard ID product 

- Select product you want 

- select qty needed

- Check out & Pay

- Customer Service receives order & reply delivery schedule

- Stock take out/ Production start

- Product received

2.Under custom-made product

- Select product you like to print on

- Send “Call us for quote” with products specification (what colors, logo, material etc) & quantity

- Salesperson follow up by emails / call > confirm order with quotation

- Issue sales order & payment > (sample) > Devliery 

3.Price/Qty beyond pricelist, ask for reseller price

-  “Call us for quote”

How Long Does It Take For My Order To Ship?

Custom Products

Order lead times vary by lanyard styles and quantity. The lead time indicated for the lanyard material and imprinting style within the custom lanyard reflects the number of required production days.

It does not include the artwork approval process and shipping transit time which are dependent on factors beyond our control.

Non-Stock Standard Products

Order lead time vary by factory production schedule. Please check with customer service for delivery lead time schedule.

Fast Ship Delivery Products of PeopleID

Fast Ship delivery are stock product or small packaging product in our Xiamen factory. After received order confirmation, we will arrange shipment by next working day.

What Are My Shipping Options?

We have different shipping options for customer from different regions. Right now, we provide limited shipping service to certain area by SF or DHL.

All Delivery for Ex-Work (HK / China Xiamen) 

 

Payment Terms

What Are My Payment Options?

We accept credit card payment via online orders.

Price/Delivery Terms

Unless otherwise stated in writing, price and delivery terms are Ex-work (site of shipment), and such prices do not include sales, use or other taxes or any export package cost, transportation, freight handling charges, export/import license fee, customs duties and the like, all of which shall be paid by Purchaser. Unless otherwise agreed to in writing, delivery dates are estimates only, and PDC shall not be liable for any damages, consequential or otherwise, resulting from the failure to deliver the goods by a particular date.

 

Production Guidelines

What printing method available on PeopleID lanyards?

Silkscreen – transferring ink onto a fabric surface through the designs outlined in a fine mesh screen. 

Dye-sublimation - transferring ink onto a fabric surface using special heat-sensitive transfer paper and equipment.

Woven-in - integrating the design into the fabric as the lanyard is being weaved.

What Are The Standard Width of Lanyard?

The following are the available widths : 3/8” (10mm), 5/8” (16mm), 3/4” (19mm), 1” (25mm).

What Is Meant By Minimum Order Quantity , MOQ?

The minimum order quantity ,MOQ, is the smallest quantity available by style. We offer as few as 100 pieces on selected styles. However all lanyard styles are available starting with a minimum order quantity of 1,000 pieces. 

What printing method available On PDC Wristband?

Full Color artwork on SureImage. Submit digital artowrk in CMYK format at a minimun resolution of 300-600dpi. File format in EPS/ AI /PSD files. Actual SureImage wristband print colors may vary from the onscreen artwork proof.

Spot color Custom artwork on Tyvek, Superband, Vinyl, Holographic and Silicone wristbands. Artwork needs to be line art. Preferred file formats : EPS, AI, TIFF, JPG.  

What If I Don’t See An Option I Want?

We stock hundreds of attachments and have numerous alternative solutions. Call or email us and we’ll gladly help or recommend the right solution to fit your need. Send us an inquiry or contact our Customer Service Department.

 

Order Changes, Cancellations and Returns

What Happens If I Need To Cancel My Order?

All products DO NOT accept cancellation of order ; Please be sure to contact us as soon as possible should a change occur. 

Stocked Product may be cancelled subject to a 30% restocking fee and, custom tax charges, all shipping and return freight costs. 

What’s Your Policy On Merchandise Returns?

We do our best to ensure that what you order is what you receive. Custom printed product and non stock product is not returnable unless there is a manufacturing error so we encourage you to carefully review artwork proofs before accepting responsibility. In the event of defect claims, we require inspection of defective product samples prior to determining issuance of credit or refund.

Only Stock inventory products can be returned within 30 days of goods delivery. (Oversea customer sea freight delivery may consider 60 days) for refund or exchange. If the return is a result of customer error, restocking fee may apply. All Freight involved prepaid by the customer. All bank fee involved will charges customer for restocking. 

All returns must be authorized. Please call our Customer Service Department to obtain a valid RMA (Return Merchandise Authorization) Number and return shipping instructions. Returns without an RMA number may be lost or not properly received by us and therefore may not be credited to your account.

Merchandise must be returned in full boxes, original packaging and in good condition.

How About Shortage/ Error?

We reserve the right to ship and invoice +/- 5% of the requested quantity. We are able to make special provisions if you need an exact quantity. Please call for details since an additional charge may apply. 

Notification of any shortage or incorrect shipments or defective products must be directed to Brady within 30 days of goods delivery (oversea customer sea freight delivery may consider 60 days). In the event of defect claims, we require inspection of defective product samples prior to determining issuance of credit or refund. 

 

Privacy Policy

Information we collect

We may collect your name, email, shipping and billing address, payment details, company name, phone number, IP address and device data. This information is collected when you access www.bradypeopleid.com.cn and upon ordering. 

What we do with the information we gather?

We require this information to process orders, authenticate payments, and understand your needs and provide you with a better service. Other reasons include the following:

- Internal record keeping.

- We may use the information to improve our products and services.

- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at web_support@bradycorp.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you would like a copy of the information held on you please email web_support@bradycorp.com or write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

$1 Days
$2 Hours
$3 Minutes
$4 Seconds
{ "en": { "general": { "field": { "required": "Required", "actions": "Actions", "top_btn": "Top" }, "accessibility": { "skip_to_content": "Skip to content", "close_modal": "Close (esc)" }, "meta": { "tags": "Tagged \"[[ tags ]]\"", "page": "Page [[ page ]]" }, "404": { "title": "404 Page Not Found", "subtext": "The page you requested does not exist.", "link": "Continue shopping" }, "pagination": { "previous": "Previous", "next": "Next", "current_page": "Page [[ current ]] of [[ total ]]" }, "password_page": { "opening_soon": "Opening Soon", "login_form_heading": "Enter store using password", "login_form_password_label": "Password", "login_form_password_placeholder": "Your password", "login_form_submit": "Enter", "signup_form_email_label": "Email", "signup_form_success": "We will send you an email right before we open!", "password_link": "Enter using password", "powered_by_shopify_html": "This shop will be powered by [[ shopify ]]" }, "social": { "share_on_facebook": "Share", "share_on_twitter": "Tweet", "share_on_pinterest": "Pin it", "alt_text": { "share_on_facebook": "Share on Facebook", "share_on_twitter": "Tweet on Twitter", "share_on_pinterest": "Pin on Pinterest" } }, "search": { "no_results_html": "Your search for \"[[ terms ]]\" did not yield any results.", "results_with_count": { "one": "[[ count ]] result for \"[[ terms ]]\"", "other": "[[ count ]] results for \"[[ terms ]]\"" }, "title": "Search our site", "placeholder": "Search", "submit": "Submit", "close": "Close search" }, "newsletter_form": { "newsletter_email": "Join our mailing list", "email_placeholder": "Email address", "confirmation": "Thanks for subscribing", "submit": "Subscribe", "show_me_text": "Do not show me again" }, "filters": { "show_more": "Show More", "show_less": "Show Less" }, "breadcrumbs": { "home": "Home", "create_account": "Create account", "account": "Account", "addresses": "Addresses" }, "item": { "remove": "Remove Item" } }, "sections": { "header": { "top_header_login": "Login", "top_header_register": "Register", "top_header_wishlist": "Wish list", "register_dropdown": "No account? Create one here", "forgot": "Forgot password", "all_collection": "All Collections", "world_wide_delivery": "Worldwide delivery", "shipping_text": "Free UK Delivery on orders over £ 100", "hot_line": "Hot line" }, "menu": { "mobile_menu_tab": "Menu", "mobile_account_tab": "Account", "mobile_settings_tab": "Settings" }, "slideshow": { "next_slide": "Next slide", "previous_slide": "Previous slide", "pause_slideshow": "Pause slideshow", "play_slideshow": "Play slideshow", "play_video": "Play video", "close_video": "Close video" }, "map": { "get_directions": "Get directions", "address_error": "Error looking up that address", "address_no_results": "No results for that address" } }, "blogs": { "article": { "view_all": "View all", "all_topics": "All topics", "by_author": "by [[ author ]]", "posted_in": "Posted in", "read_more": "Read more", "back_to_blog": "Back to [[ title ]]" }, "comments": { "title": "Leave a comment", "name": "Name", "email": "Email", "message": "Message", "post": "Post comment", "moderated": "Please note, comments must be approved before they are published", "success_moderated": "Your comment was posted successfully. We will publish it in a little while, as our blog is moderated.", "success": "Your comment was posted successfully! Thank you!", "comments_with_count": { "one": "[[ count ]] comment", "other": "[[ count ]] comments" } } }, "cart": { "general": { "title": "Your cart", "note": "Add a note to your order", "remove": "Remove", "subtotal": "Subtotal", "savings": "You're saving", "shipping_at_checkout": "Shipping & taxes calculated at checkout", "update": "Update", "checkout": "Process Check out", "empty": "Your cart is currently empty.", "cookies_required": "Enable cookies to use the shopping cart", "edit": "Edit", "cancel": "Cancel", "continue_shopping": "Continue shopping", "recently_added_item": "Recently added item(s)", "remove_item": "Remove This Item", "view_and_edit_cart": "View and edit cart", "clear": "Clear cart", "empty_page_title": "Shopping Cart is Empty", "here": "here", "empty_continue_html": "Click here to continue shopping.", "processing": "Processing...", "items_count_label" : "[[ count ]] item(s) in your cart", "ok" : "Ok" }, "label": { "product": "Product", "price": "Price", "quantity": "Quantity", "total": "Total", "total_item": "Total item", "sub_total_top": "Cart Subtotal" } }, "collections": { "general": { "view_all": "View all", "clear_all": "Clear All", "no_matches": "Sorry, there are no products in this collection", "items_with_count": { "one": "[[ count ]] product", "other": "[[ count ]] products" }, "load_more": "Load More", "sidebar_btn": "Filter by" }, "sorting": { "title": "Sort by", "manual": "Featured", "best_selling": "Best Selling", "title_ascending": "Alphabetically, A-Z", "title_descending": "Alphabetically, Z-A", "price_ascending": "Price, low to high", "price_descending": "Price, high to low", "created_descending": "Date, new to old", "created_ascending": "Date, old to new" }, "filters": { "title_tags": "Filter", "all_tags": "All products", "categories": "categories", "title": "Filter", "color": "Color", "size": "Size", "brand": "Brand", "price": "Price", "green": "Green", "blue": "Blue", "red": "Red", "pink": "Pink", "black": "Black", "purple": "Purple", "white": "White", "orange": "Orange" }, "product_item": { "quick_shop": "Quick View", "compare": "Compare", "wishlist": "Add to Wishlist" } }, "contact": { "form": { "name": "Name", "email": "Email", "phone": "Phone Number", "message": "Message", "submit": "Submit", "post_success": "Thanks for contacting us. We'll get back to you as soon as possible.", "address": "Address", "telephone": "Telephone", "title": "Write us", "required": "Required" } }, "customer": { "account": { "title": "My Account", "details": "Account Details", "view_addresses": "View Addresses", "return": "Return to Account Details" }, "activate_account": { "title": "Activate Account", "subtext": "Create your password to activate your account.", "password": "Password", "password_confirm": "Confirm Password", "submit": "Activate Account", "cancel": "Decline Invitation" }, "addresses": { "title": "Your Addresses", "default": "Default", "add_new": "Add a New Address", "edit_address": "Edit address", "first_name": "First Name", "last_name": "Last Name", "company": "Company", "address1": "Address1", "address2": "Address2", "city": "City", "country": "Country", "province": "Province", "zip": "Postal\/Zip Code", "phone": "Phone", "set_default": "Set as default address", "add": "Add Address", "update": "Update Address", "cancel": "Cancel", "edit": "Edit", "delete": "Delete", "delete_confirm": "Are you sure you wish to delete this address?" }, "login": { "title": "Login", "desc": "If you have an account, sign in with your email address.", "email": "Email", "password": "Password", "forgot_password": "Forgot your password?", "sign_in": "Sign In", "guest_title": "Continue as a guest", "guest_continue": "Continue" }, "orders": { "title": "Order History", "order_number": "Order", "date": "Date", "payment_status": "Payment Status", "fulfillment_status": "Fulfillment Status", "total": "Total", "none": "You haven't placed any orders yet." }, "order": { "title": "Order [[ name ]]", "date": "Placed on [[ date ]]", "cancelled": "Order Cancelled on [[ date ]]", "cancelled_reason": "Reason: [[ reason ]]", "billing_address": "Billing Address", "payment_status": "Payment Status", "shipping_address": "Shipping Address", "fulfillment_status": "Fulfillment Status", "discount": "Discount", "shipping": "Shipping", "tax": "Tax", "product": "Product", "sku": "SKU", "price": "Price", "quantity": "Quantity", "total": "Total", "fulfilled_at": "Fulfilled [[ date ]]", "subtotal": "Subtotal" }, "recover_password": { "title": "Reset your password", "email": "Email", "submit": "Submit", "cancel": "Cancel", "subtext": "We will send you an email to reset your password.", "success": "We've sent you an email with a link to update your password." }, "reset_password": { "title": "Reset account password", "subtext": "Enter a new password for [[ email ]]", "password": "Password", "password_confirm": "Confirm Password", "submit": "Reset Password" }, "register": { "title": "Create Account", "first_name": "First Name", "last_name": "Last Name", "email": "Email", "password": "Password", "submit": "Create", "desc": "Creating an account is easy. Just fill in the form below." } }, "homepage": { "onboarding": { "product_title": "Your product's name", "product_description": "This area is used to describe your product’s details. Tell customers about the look, feel, and style of your product. Add details on color, materials used, sizing, and where it was made.", "collection_title": "Your collection's name", "blog_title": "Your post's title", "blog_excerpt": "Your store hasn’t published any blog posts yet. A blog can be used to talk about new product launches, tips, or other news you want to share with your customers. You can check out Shopify’s ecommerce blog for inspiration and advice for your own store and blog.", "blog_author": "Author name", "no_content": "This section doesn’t currently include any content. Add content to this section using the sidebar." } }, "layout": { "navigation": { "search": "Search", "toggle": "expand\/collapse", "expand": "expand", "collapse": "collapse", "all_categories": "All Categories" }, "cart": { "title": "Cart", "items_count": { "one": "item", "other": "items" } }, "customer": { "account": "Account", "log_out": "Log out", "logout": "Log out", "log_in": "Log in", "create_account": "Create account", "sign_up": "Sign up", "wishlist": "Wishlist" }, "footer": { "social_platform": "[[ name ]] on [[ platform ]]" }, "list_page": { "grid": "Grid", "list": "List" } }, "products": { "product": { "regular_price": "Regular price", "sold_out": "Sold out", "unavailable": "Unavailable", "on_sale": "Sale", "quantity": "Quantity", "add_to_cart": "Add to cart", "back_to_collection": "Back to [[ title ]]", "related_title": "Related Products", "qty_increase": "Increase", "qty_decrease": "Decrease", "deal_days": "Days", "deal_hours": "Hours", "deal_minutes": "Minutes", "deal_second": "Seconds", "select_option": "Select Option", "add_to_wishlist": "Add to Wishlist", "add_to_review": "Add to review", "compare_success_msg": "[[ product_title ]] has been added to comparing box successful", "compare_exist_msg": "[[ product_title ]] is exist in comparing box", "compare_cart_msg": "[[ product_title ]] has been added to shopping cart", "compare_remove_msg": "[[ product_title ]] has been removed from comparing box", "comparing_box": "Comparing box", "compare_no_items": "There is no items in comparing box", "wishlist_success_msg": "[[ product_title ]] has been added to wishlist successful", "wishlist_exist_msg": "[[ product_title ]] is exist in wishlist", "wishlist_cart_msg": "[[ product_title ]] has been added to shopping cart", "wishlist_box": "Wishlist", "wishlist_remove_msg": "[[ product_title ]] has been removed from wishlist", "wislist_no_items": "There is no items in wishlist", "upsell_cart_msg": "\"[[ product_title ]]\" has been added to shopping cart", "upsell_block_title": "Frequently bought with \"[[ product_title ]]\"", "upsell_cart_qty": "[[ count ]] item(s)", "upsell_product_page_title": "You may also like these products", "upsell_checkout_btn": "Checkout", "share": "Share product", "share_on_facebook": "Share on Facebook", "share_on_twitter": "Share on Twitter", "share_on_pinterest": "Share on Pinterest", "share_on_google": "Share on Google+", "share_on_linkedin": "Share on LinkedIn", "availability": "Availability", "in_stock": "In Stock", "out_of_stock": "Out of stock", "quick_overview": "Quick Overview", "details": "Details", "reviews": "Reviews", "first_review": "Be the first review", "tags": "Product Tags", "size_chart": "Size Chart", "options": "Options", "vendor": "Vendor", "features": "Features", "sale_left_text": "[[ sales ]] SOLD. HURRY! ONLY A FEW LEFT!", "checkout_text": "Secured and trusted checkout with", "quick_view_details": "View details", "open_light_gallery": "Click here to open gallery images" }, "upsell": { "recommend_text": "Someone purchased a", "minute_ago": "minutes ago" } }, "gift_cards": { "issued": { "title_html": "Here's your [[ value ]] gift card for [[ shop ]]!", "subtext": "Your gift card", "disabled": "Disabled", "expired": "Expired on [[ expiry ]]", "active": "Expires on [[ expiry ]]", "redeem_html": "Use this code at checkout to redeem your [[ value ]] gift card", "shop_link": "Start shopping", "print": "Print this gift card", "remaining_html": "[[ balance ]] left", "add_to_apple_wallet": "Add to Apple Wallet" } }, "date_formats": { "month_day_year": "%B %d, %Y" } }, "cht":{} }